Last updated 20 August 2026
So far we do not ask for a card on file to hold an appointment, and we do not charge for a cancellation. All we ask is that you be courteous: call or text the salon to cancel or change an appointment at least 24 hours before its start time. A text is fine, at any hour — but please do not cancel by email, because we may not read it in time.
This is a one-chair salon, and helping us stay on time through the day means everything. Please call or text to let us know if you are going to be running late.
If you get home and it settles differently than you expected, call or text within seven days and come back for a complimentary adjustment. There is no charge for that visit, and no awkwardness about asking for it.
An adjustment refines the service you booked — a new cut or a change of color is a new appointment at the usual price.
The complimentary adjustment above is how we make things right. Where an adjustment genuinely cannot fix the problem, we will look at a partial or full refund case by case, and refunds go back to the original method of payment. Talk to us; we would rather sort it out than have you leave unhappy.
Gift certificates are available upon request.
We may update this policy. The version that applies to your appointment is the one published on this page when we confirmed it.
